Here’s a list of all the articles I wrote in 2022 that appeared in industry publications or LinkedIn related to DEI (Diversity, Equity and Inclusion), Belonging, and Trauma-Awareness in spa and hospitality.
What Hollywood Can Teach The Spa Industry About Diversity, Equity and Inclusion
Pulse Magazine, January 2022
Three ways spas can follow Hollywood’s lead on DEI to change (and maybe even radically refine!) spa businesses for the better.
Why Resorts Should Be Trauma-Informed: The Case for a Trauma Aware Spa
Hospitality Net, March 2022
Now is the time for resorts with spas to become trauma-sensitive and trauma-informed. This is about providing the guest with the safest environment possible in order to heal and to do no harm during the course of it.
Practicing Mind-Body-Spirit Wellness Around the World
WellSpa 360, March 2022
For those of us in spa and wellness, we must form genuine, mutually beneficial learning collaborations that combine modern scientific and medical knowledge with the wisdom of traditional healers around the world if we want to provide truly authentic and transformative holistic wellness experiences for our guests.
[Inclusivity Training] Supporting Spa Workers With Trauma
WellSpa 360, May 2022
Trauma and post-traumatic stress can manifest in ways that you wouldn’t think to associate with trauma. As leaders, this is a really critical thing to remember when we are hiring for culture fit and evaluating performance. As team members, viewing others through the lens of trauma can help make sense of colleagues’ behavior, energy or disproportionate reactions.
How To Design and Create Inclusive Spa Spaces
WellSpa 360, June 2022
Inclusive design should be at the forefront of all design decisions, because everyone benefits from an environment that aligns with inclusive principles. There are 5 key principles at the heart of inclusive design. Spa and wellness architects and interior designers who follow these principles can create a spa that’s truly fit for everyone to use & enjoy.
Belonging: The Critical Driver of Happiness, Engagement & Retention in Hospitality
Hospitality Net, August 2022
The opportunity facing our industry now is to ensure that we transform our workplace cultures into ones that are not only more diverse, equitable, and inclusive, but into ones that cultivate more safety, more trust and more belonging for those of us least likely to feel it. More and more evidence is showing that there is a critical connection between belonging, happiness, and retention.
Traumatized At the Spa: Why I Do Mystery Shops
LinkedIn, August 2022
I have been traumatized at the spa more than once in my 30 years of spa-going. There was that time at Burke Williams when a male massage therapist wouldn’t listen to me when I told him he was hurting me during a deep tissue massage. “This is good for you,” he said as he continued, causing further injury which took me weeks to recover from. That stopped me from getting a massage for 6 months.